Frequently Asked Questions

Everything you need to know about shopping with the Southbank Centre Shop

How long will it take for my order to arrive?

Standard UK delivery typically takes 3-5 working days. For international orders, please allow 7-14 working days depending on the destination and local customs processing.

What is your returns policy?

We offer a 28-day return policy for most items, provided they are in their original, resaleable condition with packaging intact. Please note that earrings and custom-made items are non-refundable for hygiene and bespoke reasons.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on the weight of your order and the delivery location.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Are the products in the shop exclusive to the Southbank Centre?

Many of our products are designed exclusively for us or are curated from independent UK designers to reflect our unique artistic heritage. These items are often not available anywhere else.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.